Whether you’re new to business or have been grinding it out for a while, there’s a high probability that you’ve dealt with your fair share of difficult customers. You know, the situations where you find yourself questioning why you started your business? In society we have this stigma that being “busy” means that we must be doing well. If we’re not filling every waking moment with productivity then we’re not successful. So we take on more work than we may want to just so we feel accomplished.